Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and resources they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm, we encourage you to seek help immediately. Your wellbeing is our highest priority.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about the amount of time or money spent gambling
• Using gambling as a way to escape stress, depression, or other emotional problems
• Feeling unable to stop gambling even when you want to
• Neglecting personal hygiene or physical health due to gambling habits

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you manage your activity. These tools are available at any time and are designed to give you control over your gambling habits.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Loss Limits: Restrict the maximum amount you are able to lose within a set time period.
• Session Time Limits: Control how long you spend gambling in a single session.
• Reality Checks: Receive regular notifications reminding you of how long you have been playing.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a chosen period.
• Self-Exclusion: Permanently or indefinitely exclude yourself from our platform. Once activated, this cannot be reversed for the duration of the exclusion period.

To access any of these tools, please visit your account settings or contact our customer support team. You can also self-exclude through national schemes such as GamStop, which allows you to self-exclude from all UK-licensed gambling websites at once.

Helpful Resources

If you or someone you know is struggling with problem gambling, please reach out to one of the following organisations. They offer free, confidential advice and support:

• BeGambleAware — Provides free information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare — Offers practical help, support, and free counselling to anyone affected by gambling-related harm, including friends and family members.

Remember, gambling is meant to be fun. Please gamble responsibly and never bet more than you can afford to lose.